Return & Cancellation Policy

At MYJUTE, we are committed to providing exceptional products and ensuring your complete satisfaction. Please review our policy carefully to understand your rights and options.

1. Eligibility for Return

1. Our return policy is straightforward: you have 10 days from the date of purchase to initiate a return. After 10 days, we cannot accept returns or exchanges.
2. To qualify for a return, the item must be unused and in the same condition it was received, including its original packaging.
3. We gladly accept returns for items shipped by us that are faulty due to our error (e.g., wrong item). Just return the item along with proof of purchase.
4. If you receive a damaged product, notify us within 24 hours, and we will ensure your return request is processed promptly.

2. Returns for Other Reasons

1. For returns unrelated to damage or defects, we reserve the right to evaluate your request and approve or deny it based on our discretion. Please be aware that deductions may apply based on freight charges and your location’s pin code.

3. Proof of Purchase

1. To facilitate your return, please include a receipt as proof of purchase.

4. Exchanges

1. We provide replacements exclusively for defective or damaged items. If you need to exchange an item for the same product, contact us at rachnashyam997@gmail.com to initiate the process.

5. Refund Options

1. We issue refunds only for items that are received in damaged or defective condition. Refunds are not granted for reasons such as a change of mind, incorrect size, preferences, or courier delays. Discounted items also do not qualify for refunds unless they are damaged or defective.
2. Once we receive the returned item or assess the provided photographs, we will promptly evaluate the issue. Depending on the evaluation, we offer the following options:
3. Full Refund: If the item is confirmed to be damaged or defective, you will receive a full refund to your original payment method.
4. Replacement: If a replacement is available, we will send you a new item at no additional cost.

6. Timeframe for Refunds

1. Refunds will be processed within 5 working days once we receive the returned damaged or defective item or after reviewing the provided photographs.

7. Exclusions

1. Our refund policy applies strictly to cases of damage or defects. We do not issue refunds for other reasons, including change of mind, incorrect size, or personal preferences. Discounted products are not eligible for refunds.

8. Contact Us

1. For any questions regarding our refund policy or to seek assistance with a damaged or defective item, please reach out to our customer service team at Care@myjute.com. We are here to help you every step of the way.